Boho Casino

Stay in Control

Boho Casino Responsible Gaming

Plain-English tools and support, available from inside every account, that help keep play in the fun bracket.

Tools that sit one click away

All of the controls below live in your account settings. Most take effect the moment you save them, and none of them require a phone call to switch on.

Deposit limits

Cap how much can land in your account daily, weekly or monthly. Limit reductions are immediate, increases take 24 hours by design.

Session limits

Set a clock for how long any single session can last. The screen logs you out when the limit hits and a reminder is locked in for 24 hours.

Reality checks

Pop-up reminders at 15, 30 or 60-minute intervals showing time played, net result and a one-click logout.

Cool-off

A short break from one day up to six weeks. Account is paused with no marketing emails during the window.

Self-exclusion

Six months, one year or permanent. Cannot be reversed early. Marketing channels are cut off for the full period.

Talk to support

If you would rather have a quiet chat about your account first, support will walk you through the options with no pressure.

Signs worth keeping an eye on

Most people play without ever needing the bigger tools. A few patterns are worth flagging because they often show up before a small problem turns into a bigger one.

Chasing losses

Increasing stakes after a losing session in the hope of breaking even. Almost always makes things worse.

Hiding sessions

Playing when family or partners are not around, or being vague when asked how a session went.

Borrowing to play

Using credit cards, loans or money set aside for bills to fund a deposit.

Playing past planned limits

Going beyond the time or money you sat down with, then doing it again the next day.

Feeling low after play

Persistent guilt, irritability or anxiety triggered by sessions.

Skipping commitments

Missing work, family events or social plans to play.

Step by step

Setting a self-exclusion

  1. 1

    Open account settings

    Sign in and head to the responsible gaming tab. You will find every tool in one place, with a short description next to each one.

  2. 2

    Choose your window

    Pick the length of break you want. Six months is the minimum for a full self-exclusion. Shorter cool-off options are available if you only need a brief pause.

  3. 3

    Confirm the request

    A short confirmation step prevents accidental clicks. Once submitted the change is final for the full period.

  4. 4

    Account is paused

    Your account is locked, marketing emails stop and any pending bonus offers are cancelled. Cash balances can be withdrawn during the cooling-off period.

  5. 5

    Optional support

    A short list of independent support services is shown on the confirmation screen in case you want to reach out for extra help.

Independent support services

If gambling is affecting your life, free and confidential help is available from organisations that have no link to the casino industry.

  • Gambling Helpline · 0800 654 655 · 24 hours, free and confidential
  • Problem Gambling Foundation · pgf.nz · counselling and online tools
  • Gamblers Anonymous · gaanon.org · peer support meetings
  • Lifeline Aotearoa · 0800 543 354 · broader mental health support

For family and friends

If you are worried about someone close to you, the Gambling Helpline also runs a dedicated line for family members. The Problem Gambling Foundation has a family-focused programme called Mapu Maia that supports Pacific families and Asian Family Services for Asian communities.

Reaching out early tends to make a meaningful difference. Most people who seek help find that the conversation alone takes weight off their shoulders.

Our part of the bargain

A casino has obligations that go beyond putting the tools on the page. Our staff are trained to look for early signs of harm and to step in when patterns shift in a worrying way. That might be a quiet message from your loyalty host suggesting you take a look at your deposit limits, or a pause on a bonus you had been chasing for longer than the team feels is healthy.

Age verification happens at sign-up and on first withdrawal. Accounts opened by anyone under 20 are closed immediately and any deposits returned. Marketing emails carry a one-click unsubscribe and stop completely the moment a self-exclusion is in place.

We work with the operators and processors in our supply chain to make sure the same standards apply on their side. Payment partners support real-time block lists for self-excluded players. Game studios audit their products for compliance with responsible design standards. None of this is visible day to day, but it sits behind every spin you take.

Good to know

How do you set deposit, loss or session limits on your account?

All of the limit-setting tools sit inside your account in the responsible gaming tab. Deposit, loss and session limits each have their own card and can be configured as daily, weekly or monthly caps. Lowering a limit takes effect immediately the moment you save the change. Raising a limit goes through a built-in 24-hour cooling-off window by design, so a decision to loosen a guardrail cannot be made in the heat of a session.

There is no penalty for setting a low limit and no reminder banner asking you to raise it again. The casino's licence requires us to treat the limits you set as the authoritative ceiling on your activity, and the cashier will physically block deposits or wagers that would breach a saved cap.

What is the difference between a cool-off period and self-exclusion?

A cool-off is a short pause that you set for one day up to six weeks. Your account is locked for the chosen window, marketing emails stop, any pending bonus offers are cancelled and the account reopens automatically at the end of the period. Cool-off is the right tool for a planned break around a busy work week, a holiday or simply a desire to step away for a few days.

Self-exclusion is a longer commitment, available in six-month, one-year and permanent durations. It cannot be reversed early under any circumstance, which is the whole point of the tool. Marketing channels are cut completely for the full period, payment partners apply real-time block lists and reopening at the end of the window requires a short check-in conversation with the support team to make sure restarting play is the right call for you.

Where can New Zealand players get independent support if play is causing harm?

Several free and confidential services in New Zealand specialise in gambling harm and do not have any link to the casino industry. The Gambling Helpline on 0800 654 655 is staffed 24 hours a day. The Problem Gambling Foundation runs counselling, online tools and a family-focused programme called Mapu Maia for Pacific families and Asian Family Services for Asian communities. Gamblers Anonymous holds peer support meetings across the country.

For broader wellbeing, Lifeline Aotearoa on 0800 543 354 covers wider mental health support. Your GP is also a useful first point of contact and can refer you on to specialist services covered by the public health system. Reaching out early tends to make a meaningful difference. Most people who seek help report that the first conversation alone takes weight off their shoulders.

How do the responsible gaming tools fit into a typical week of play?

The most useful thing you can do is set deposit and session limits before you ever feel like you need them. A weekly deposit cap takes a couple of seconds to configure and quietly enforces itself in the background, so it never has to be an active decision in the middle of a session. Reality checks at 30 or 60-minute intervals add a small pause to long sessions without interrupting the rhythm of play. Most regulars who run those settings say they barely notice them, which is exactly the point.

If a longer break feels like the right call, the account closure page walks through the difference between cool-off, standard closure and self-exclusion in detail. Live chat through the support team can also handle the request in a few minutes if you would rather talk to a person.

For independent help, the Gambling Helpline on 0800 654 655 is staffed 24 hours a day. The Problem Gambling Foundation, Gamblers Anonymous and Lifeline Aotearoa all run free confidential services with no link to the casino industry. Reaching out earlier rather than later genuinely makes a difference. Most people who pick up the phone say the conversation alone took weight off their shoulders before anything else changed.